GENERAL QUESTIONS

Q: How long are Alaco Ladders covered by warranty?
A: All Alaco Ladders have a 5 Year Limited Warranty. When installed and serviced in accordance with manufacturer’s instructions and when used under normal conditions for which the ladder was intended, Alaco will repair or replace, at its option, defects in the parts, material or workmanship at no charge. All shipping and labor charges will remain the responsibility of the buyer. This limited warranty is in lieu of all other Alaco guaranties or warranties expressed or implied.

Q: Does Alaco Ladder provide Technical Support?
A: Yes. Factory-trained service personnel are available for design assistance and technical support. Alaco Ladder also offers shop drawings, guide specifications and consultation. Contact Alaco by phone at 888-310-7040 or via sales@alacoladder.com.

Q: What materials are used to manufacture Alaco Ladders?
A: Alaco aluminum ladders and their components are fabricated from 6061-T6 aluminum alloy for added safety, strength and long-lasting durability, with no painting required. Alaco Rolling Library Ladders and Loft Ladders are custom made to order in any type “1” hardwood. All-metal library ladders are also available in over 200 powdercoated finishes.

Q: What Safety Standards do Alaco Ladders meet?
A: American National Standards Institute (ANSI) – ANSI A14.3 American National Standard for Ladders – Fixed – Safety Requirements.

Q: What Approvals have Alaco Ladders Received?
A: Alaco aluminum ladders are certified to meet OSHA/ANSI A14.3 standards for fixed wall ladders.

Q: What types of Ladders are made by Alaco?
A: In addition to Fixed Access, Library and Loft Ladders, Alaco manufacturers a wide range of special purpose ladders for almost any application or industry, including Stepladders and Stools, Rolling Workstands, Extension, Fire Ladders, Agricultural Ladders, Platform Ladders and Shelf and Counter Ladders.

FIXED ACCESS LADDERS

Q: Do Alaco Aluminum Ladders come with mounting hardware?
A: Ladders come with standard brackets but do not include anchors.

Q: Is there a standard finish on the Alaco Aluminum Ladder?
A: Alaco aluminum ladders are standard mill finished aluminum unless otherwise requested. Alaco also has over 200 powdercoated colors to choose from. Anodizing is not available.

Q: Can I order a ladder according to my specifications?
A: Alaco fabricates all aluminum ladders according to your specifications and application. Contact Alaco by phone at 888-310-7040 or via sales@alacoladder.com for assistance in specifying.

Q: Are Alaco Fixed Access Ladders OSHA and ANSI compliant?
A: All of our ladders are designed to meet OSHA and ANSI requirements.

Q: How are ladders shipped?
A: Alaco ships ladders using a common carrier unless otherwise requested or the destination is overseas. Special arrangements can be made to accommodate overseas customers.

Q: Does Alaco provide custom configurations?
A: Ladders can be configured to meet your requirements. Alaco has an engineering staff on site to prepare drawings free of charge for qualified applications. Contact Alaco by phone at 888-310-7040 or via sales@alacoladder.com for details.

Q: Where can I buy an Alaco Aluminum Ladder?
A: Alaco ladders can be purchased directly from Alaco or through a local distributor in some areas. Please contact Alaco by phone at 888-310-7040 or via sales@alacoladder.com for details and distributors.

SPECIAL PURPOSE LADDERS

Q: What materials does Alaco use for Special Purpose Ladders?
A: Ladders are fabricated in wood, aluminum or fiberglass, depending on the needs of the application.

Q: Can I order a ladder according to my specifications?
A: In addition to the wide variety of models available, Alaco offers ladders customized to your application and specifications. Please contact Alaco by phone at 888-310-7040 or via sales@alacoladder.com for more information or assistance in specifying.

Q: How are Special Purpose ladders shipped?
A: Alaco ships ladders using a common carrier unless otherwise requested or the destination is overseas. Special arrangements can be made to accommodate overseas customers.

Q: Where can I buy an Alaco Special Purpose Ladder?
A: Alaco ladders can be purchased directly from Alaco or through a local distributor in some areas. Please contact Alaco by phone at 888-310-7040 or via sales@alacoladder.com for details and distributors.

LIBRARY LADDERS

Q: Do Library Ladders stow vertically when not in use?
A: Library adders are specially made with a slide bar assembly that allows the ladder to be stored in a vertical position when not in use and pulled out at an 80 degree angle for use.

Q: Do Library Ladders come in standard wood types with standard hardware finishes?
A: Alaco Library Ladders are all custom made to order in any type “1” hardwood. Hardware finishes include plated and powdercoated finishes, with every piece of hardware finished to match.

Q: Are metal Library Ladders available?
A: Yes. Library Ladders are available in aluminum with over 200 powdercoated finishes.

Q: What is the standard lead-time for ordering a Library Ladder?
A: Lead-time can vary anywhere from 6 to 12 weeks, depending on the hardware finish selected. Please contact Alaco by phone at 888-310-7040 or via sales@alacoladder.com for faster turnaround times.

Q: Does Alaco make tracks for corners or round rooms?
A: Yes. Alaco Library Ladders can be created with metal tracks for 45° and 90° corners. Tracks for completely round rooms will add about 2 weeks to lead-time.

Q: How are Library Ladders shipped?
A: Alaco ships ladders using a common carrier unless otherwise requested or the destination is overseas. Special arrangements can be made to accommodate overseas customers.

Q: Where can I buy an Alaco Library Ladder?
A: You can order your custom ladder through your contractor, designer or directly from our factory by calling 888-310-7040 or via sales@alacoladder.com.

LOFT LADDERS

Q: Do Loft Ladders stow vertically when not in use?
A: Alaco Loft Ladders may be designed for complete removal from track or to fold for storage when not in use.

Q: How are Loft Ladders secured to the wall or opening?
A: Loft Ladders may be permanently mounted to one spot, secured to a track in the case of a rolling ladder, or designed for complete removal from the track when not in use.

Q: Do Loft Ladders come in standard wood types with standard hardware finishes?
A: Alaco Loft Ladders are all custom made to order in any type “1” hardwood. Alaco also offers metal Loft Ladders with powdercoated finishes – including the hardware.

Q: Are all-metal Loft Ladders available?
A: Yes. Loft Ladders are available in aluminum with over 200 powdercoated finishes.

Q: How are Loft Ladders shipped?
A: Alaco Loft Ladders ship via common carrier in a heavy-duty carton, unless otherwise requested.

Q: What is the standard lead-time for ordering a Loft Ladder?
A: Lead-time can vary anywhere from 6 to 12 weeks, depending on the hardware finish selected. Please contact Alaco by phone at 888-310-7040 or via sales@alacoladder.com for faster turnaround times.

Q: Where can I buy an Alaco custom Loft Ladder?
A: You can order your custom ladder through your contractor, designer or directly from our factory by calling 888-310-7040.